My Dell lap top decided to die on me over the weekend. Needless to say it did it a matter of weeks after the 12 month warranty had expired.
After exhausting the self help options, I have discovered that Dell provides no service support whatsoever:
1. on-line support is only available if your warranty is current;
2. the telephone help line only provides perpetual hold messages (in Cantonese only);
3. nowhere on the site is there a physical address I can go to.
Needless to say there is zero chance of me ever purchasing anything from Dell again.
At least I have a back up of all my important documents.